There is an approved unified form for filing complaints. An official letter will be sent to the customer in response to his complaint.
Customers may file their complaints through any of the following options:
- Any of Boubyan Bank branches (the form shall be filled out and the complaint shall be placed in the complaint’s box).
- Sending the complaint’s form after printing it and filling it out to Complaintunit@bankboubyan.com
- Visiting the Complaints Unit (Mubarkiya, Mubarak Tower, M1 Floor)
- Sending the complaint by mail (Complaints Unit, P.O. Box 25507, Safat 13116, Kuwait).
A response will be sent regarding the complaint within 15 business days as per the procedures adopted in all banks and approved by the Central Bank of Kuwait.
He can visit the Central Bank of Kuwait and file an appeal regarding the response on his complaint.
An unauthorized person to manage the account cannot file a complaint unless he is entitled to manage it (such as a father/guardian over a minor’s account.)
Boubyan Bank has a special unit called Customer Care Unit which receives remarks and complaints over the phone.
24 hours from the time of receiving the application.
Via the IVR service at 1820082 or through any of the Bank’s branches.