School of Consumer Banking

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School of Consumer Banking

Boubyan Bank values all facets of customer interactions from calls to branch visits—our aim is to provide the highest standards of service and communication. The School of Consumer Banking will reflect the three main groups within the Consumer Banking Group in the respective academies where each will develop skills of onboarding new staff and existing employees.

Branch Banking Academy

The Branch Banking academy deals with the following category of staff that function within the Branch Banking network. The Brand Network in its current configuration is divided into two distinct divisions, sales and operation. The career track for both requires different skillsets that account for the nature of the job roles.

Call Center Academy

The Call Center Academy deals with three categories of staff their correlating functionalities are inbound, outbound, and multimedia. The academy strives to empower contact center staff to provide exceptional customer service. By offering our potential employees continuous learning opportunities, we can show them a clear career path that increases their motivation and commitment.

Central Sales Academy

The Central Sales Academy deals with categories of staff that function within Central Sales. The correlating operations are auto sales and direct sales. The academy contains a number of courses focusing on sales techniques, bank products, and service level standards that are applied in Boubyan Bank events and activities, thus serving our customers and supporting the bank to meet its goals along the way.