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Call Center

Boubyan Contact Center reflects the bank’s commitment to excellence in customer service through representatives that are available 24/7 including during weekends and official holidays for any questions, requests or assistance you may need.

To contact Boubyan Contact Center please call 1820082 or +96522282000 if you are outside Kuwait.

Boubyan Contact Center services include:

  • Responding to general banking queries
  • Bank account balance enquiry
  • Transaction calculations and transfers - for personal finance, credit cards, term deposits, and foreign exchange customers
  • Transferring money between accounts or making a credit card payment (this service is exclusively available for Boubyan Platinum customers) 
  • Suspending a lost or stolen card
  • Requesting a refund on selected ATM and credit card transactions
  • Purchasing prepaid cards from Zain, Ooredoo, VIVA, FASTtelco, and iTunes
  • Boubyan Automated Telebanking services include:
  • Direct and secure access to account services instantly
  • Requesting information via SMS or voice call
  • Account balance enquiry
  • Transferring money between accounts
  • Making a payment for Murabaha, credit card, or mobile bills