Call Center

Boubyan Contact Center reflects the bank’s commitment to excellence in customer service through representatives that are available 24/7 including during weekends and official holidays for any questions, requests or assistance you may need.

To contact Boubyan Contact Center please call 1820082 or +965 22282000 if you are outside Kuwait.

Boubyan Contact Center services include:

• Responding to general banking queries
• Bank account balance enquiry
• Transaction calculations and transfers - for personal finance, credit cards, term deposits, and foreign exchange customers
• Transferring money between accounts or making a credit card payment (this service is exclusively available for Boubyan Platinum customers) 
• Suspending a lost or stolen card
• Requesting a refund on selected ATM and credit card transactions
• Purchasing prepaid cards from Zain, Ooredoo, VIVA, FASTtelco, and iTunes
• Boubyan Automated Telebanking services include:
• Direct and secure access to account services instantly
• Requesting information via SMS or voice call
• Account balance enquiry
• Transferring money between accounts
• Making a payment for Murabaha, credit card, or mobile bills