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Call Center
Boubyan Contact Center reflects the bank’s commitment to excellence in customer service through representatives that are available 24/7 including during weekends and official holidays for any questions, requests or assistance you may need.
To contact Boubyan Contact Center please call 1820082 or +965 22282000 if you are outside Kuwait.
Boubyan Contact Center services include:
- Responding to general banking queries
- Bank account balance enquiry
- Transaction calculations and transfers - for personal finance, credit cards, term deposits, and foreign exchange customers
- Transferring money between accounts or making a credit card payment (this service is exclusively available for Boubyan Platinum customers)
- Suspending a lost or stolen card
- Requesting a refund on selected ATM and credit card transactions
- Purchasing prepaid cards from Zain, Ooredoo, VIVA, FASTtelco, and iTunes
- Boubyan Automated Telebanking services include:
- Direct and secure access to account services instantly
- Requesting information via SMS or voice call
- Account balance enquiry
- Transferring money between accounts
- Making a payment for Murabaha, credit card, or mobile bills
