You, or any person of your choice, can withdraw cash from Boubyan Bank ATMs using only your smart Civil ID.

To use this service, you can access your account on Boubyan App or Online Banking, choose the amount you wish to withdraw and enter the Civil ID number of the person who will withdraw the money, which could be yourself or anyone else. You will receive an SMS with a One-Time Password (OTP).

Insert the Civil ID into any Boubyan ATM and enter the OTP received via SMS and the amount will be dispensed.

Service Benefits:

• Withdraw money even if the Debit Card is lost or forgotten.
• Enable anyone with a Civil ID to withdraw money by using their Civil ID and the OTP you received via SMS.
• Allow people who do not have a bank account or Debit Card, such as young children and domestic workers to withdraw cash using the Civil ID.

Service Terms:

• Only a valid smart Civil ID updated with the bank’s system can be used for cash withdrawal from Boubyan ATMs.