At Boubyan Bank, our customers are our top priority. We are committed to providing an Itqan level of service that ensures our customers’ satisfaction in accordance with Sharia’a principles and practices. We can only succeed in doing so if you read and understand the Customer Responsibilities and Obligations and thankfully comply with the following:  

• The information submitted to the bank must be authentic
• The customer must carefully read all documents provided by the bank for obtaining any service or product, with the necessity to identify any fees, commissions or any other liabilities or obligations laid down on the customer. The customer shall have to keep a copy of these documents before any financial or banking obligation is created on him.
• In event the customer does not understand any of the conditions or the procedures relevant to the product or service he desires to obtain, he shall have to submit his queries to the concerned bank employee, so that the customer can make decisions based on a clear and complete vision
• The customer must comply with the procedures for submitting the complaint, including the grievance measures to the Customer Protection Unit at the Central Bank of Kuwait
• The customer shall have to identify the risks that may arise as a result of his use of a product or service rendered by the bank, through the queries addressed to the concerned persons on the impacts ensuing from these risks, and shall have to avoid such risks as much as possible
• The customer shall have to select among the products and services offered to him the ones that are most convenient to his circumstances and actual real capabilities to satisfy his actual requirements
• The customer must immediately advise the bank of any banking transactions made on his account which he does not know anything about nor does he know their reasons, or those transactions which have not been authorized by him
• The customer must be cautious and vigilant in maintaining the confidentiality of his private information relevant to his transactions with the bank, and shall not disclose such information to any third party for safeguarding his funds
• The customer must seek the advice and consultancy from the relevant bank employee in case he encounters any financial difficulties that may lead to his failure to satisfy the conditions of the contract concluded with him or use of the products and services rendered to him
• The customer must update his personal and banking information with the bank when requested to do so by the bank, or in event of change of any information
• To confirm maintaining banking confidentiality, and in event the customer needs to communicate with the bank he deals with by normal courier or email, he must use the postal address belonging to him to avoid access by any other person to his personal and banking information if he used an address that does not belong to him
• In the event that the customer needs to grant an authorization or proxy to another person to transact on his accounts or funds with the bank, he must be cautious concerning the authorities and information granted to the attorney, and to take the necessary action immediately upon his desire to revoke the proxies and to advise the bank of the same
• The customer shall not to sign any financial documents, blank or incomplete information contracts, and must check these documents which the bank submits to him before signing
• The customer shall maintain, in a safe place, copies of documents of transactions with the bank for easy reference to these documents when necessary