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Customer Charter


Our commitment to YOU in achieving excellence in everything we do

  • We will always serve YOU in a friendly, courteous and professional manner.
  • We will always provide YOU with accurate information, honest advice and protect your wealth and privacy.
  • We will always listen to YOU carefully, and will always take prompt action on feedback, enquiries and complaints.
  • We will always provide YOU with innovative channels that allow you to bank conveniently and securely, anytime, anywhere.
  • We will always provide YOU with sharia’a compliance products that cater to your need and exceed your expectations.

What we expect from YOU

  • To be part of the Boubyan Bank family, our family treats all with courtesy and respect.
  • To provide us with timely and accurate information, we need it to serve you better.
  • To provide us with candid feedback, both positive and negative. Your feedback drives our journey towards perfection.