Customer Charter

Our commitment to YOU in achieving excellence in everything we do

• We will always serve YOU in a friendly, courteous and professional manner.
• We will always provide YOU with accurate information, honest advice and protect your wealth and privacy.
• We will always listen to YOU carefully, and will always take prompt action on feedback, enquiries and complaints.
• We will always provide YOU with innovative channels that allow you to bank conveniently and securely, anytime, anywhere.
• We will always provide YOU with sharia’a compliance products that cater to your need and exceed your expectations.

What we expect from YOU

• To be part of the Boubyan Bank family, our family treats all with courtesy and respect.
• To provide us with timely and accurate information, we need it to serve you better.
• To provide us with candid feedback, both positive and negative. Your feedback drives our journey towards perfection.