Boubyan Named Kuwait’s Best Islamic Bank in Customer Service by Service Hero

Despite the consequences of the Covid-19 pandemic in Kuwait, Boubyan Bank has continued topping the pyramid of customer service in Kuwait by being named the Best Islamic Bank in Customer by Service Hero atop all Islamic banks in Kuwait for the eleventh year in a row since 2010.

Boubyan’s choice by Service Hero relied on a group of criteria including the survey, which extended over one year among consumers who evaluated companies on a scale of 10 against their service-level expectations, their experience and satisfaction following the customer-service experience.  

The evaluation relied on many elements such as staff’s attitude, location of the bank, speed of service, confidence in the product, quality of service or product, value for money, the contact center, and the website of the bank. Service Hero survey implements a strict protocol to confirm the identity of consumers who take part in the survey.