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Boubyan's Customer Service Excellence Workshop

The Customer Service Workshop is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take their organization from good to great. This workshop is aimed at individuals who are looking to improve their customer focus and develop their customer culture in their organizations by working towards the Customer Service Excellence standard.
How to Apply?
To apply for the workshop, kindly fill out the application form below. However, please note that the workshop has a limited number of seats.

Workshop Details

Duration

5 Hours (1 Day)

Date

Monday - October 23rd, 2023

Timing

9:00 am - 2:00 pm

Location

Boubyan Bank - Head Office 2 - Boubyan Business School

Available Seats

Up to 30 Seats

Last Day to Register

Thursday - October 12th, 2023

Who is it for? What will the participants achieve by the end?

This workshop is suitable to a wide range of professionals, but will greatly benefit:

Government or Private Sector Frontline Customer Service Representatives (CSR)
Customer Service Representatives (CSR) Managers/Supervisors
Business Owners/Entrepreneurs

Program Curriculum

Participants will cover all the below business topics and have several field visits to:

Day	Program Overview
1	Entrepreneurial Mindset and Success Habits Developing an entrepreneurial mindset Setting goals and overcoming challenges Practicing resilience, perseverance, and adaptability
2	Introduction to Online Entrepreneurship Understanding the digital landscape Exploring the benefits and challenges of online businesses Examining successful online entrepreneurs and their stories
3	Identifying Business Ideas Create your Problem & Solution Statements Brainstorming and evaluating business ideas Identifying target markets and customer needs Conducting market research and competitor analysis
4	Creating a Business Plan Defining business objectives and goals Crafting a unique value proposition Developing a marketing and sales strategy
5	Building Your Online Presence Selecting & creating the best social media accounts for your business Selecting a domain name and hosting provider Designing a user-friendly website or e-commerce store
6	Online Marketing Strategies Developing a marketing plan Creating engaging content Implementing advertising campaigns and tracking their effectiveness
7	Customer Relationship Management (CRM) Building and managing a customer database Strategies for customer acquisition and retention Utilizing customer feedback to improve products or services
8	E-commerce and Online Payment Systems Setting up secure online payment systems Managing inventory and order fulfillment Handling customer service and support Understanding the legal implications and responsibilities
9	Preparation for the Business Presentation Creating a structured PowerPoint presentation of your business Learning how to present with confidence
10	Business Presentation & Next Steps Presenting your business journey to Boubyan management Certificate ceremony

Additionally, participants will have field visits to the following departments:

Head Office Branch
Private Banking Department
Digital Factory Department
Customer Care Unit
Innovation Team
Products Department