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Avenues and Eqaila Branches now operates on Saturdays

As a part of Boubyan Bank’s constant search to provide the highest level of services to customers, Egaila and the Avenues’ branches will open their doors for customers during Saturdays in addition to other weekdays. The Avenues’ branch will welcome customers throughout the week from Saturday to Wednesday, 10:00 am to 1:00 pm and from 5:00 pm to 8:00 pm while operating throughout the morning shift only on Saturdays.

Egaila branch will be receiving customers during the weekdays from Sunday to Wednesday in two shifts, from 9:00 am to 1:00 pm and from 5:00 pm to 7:00, while operating throughout the morning shift only on Thursdays. On Saturday, the branch will be welcoming customers from 10:00 am to 1:00 pm in the morning shift, and from 5:00 pm to 8:00 pm in the evening shift.

Customer Service 

Bashar Mohamed Al-Doub, AGM, Boubyan Bank, stated: “This step comes in response to the suggestions of our customers, especially that those two branches are located in the biggest two malls in Kuwait which are highly frequented by visitors during weekends.” 
He added: “Boubyan Bank always places customer services at the top of its priorities. The surveys made by our various departments are always taken seriously, then moved to the implementation phase.”

Al-Doub went on to add: “Development of the services of other branches, now 43 branches across various areas of Kuwait, meet the highest standards of digital services via the internet, mobile banking and Boubyan Directs ITMs distributed to 33 locations in Kuwait.”

“The bank succeeded over the past years in changing a lot of traditional concepts related to all forms of the banking business and sector, which reflected on the level of services and products offered by the bank to its customers.”, he added.
Al-Doub explained: “Boubyan is more than a bank, it’s a lifestyle; this is aligned with the bank’s clear vision and long-term strategy to reinforce its status as a major influencer in the banking sector that supports the values of transparency, innovation and customer service excellence.”

He added: “What makes Boubyan Bank stand out from the rest is focusing on service quality and interaction with the needs of the society while fostering a culture marked by constant and strong commitment to and leadership in customer service. This is added to being customer focused, and providing customers with a complete package of products and services.”

“We also stand out by our never-ending passion for innovation while adopting a realistic approach towards customers’ needs, giving due attention to their expectations and maintaining a transparent relationship with customers based on trust, confidence and mutual respect as we aspire to distinction and uniqueness through leadership in innovation of simple solutions which are more convenient to customers.”, Al-Doub concluded.

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